Cedrick was one of my Managers at the city store. You know when you first meet a new Manager it takes a little time to love them? Here's the story of how Cedrick become one of my favourite Managers:
I was having issues with a particular customer, the kind where you are both getting angry and frustrated. I was following policy and getting nowhere so I called a Manager and Cedrick responded. He came over and supported me 100%. He stood the ground I had been holding and wouldn't budge.
Today I still love that he did this. Most Managers would come over and do an about turn for the customer, making everything I had been saying a total waste of time. But Cedrick knew I was following policy and wasn't afraid to stand up and stick to it. I can't tell you how nice it was to have someone support you like that.
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